Returns & Exchanges
Last updated: 8 February 2026
We want you to love your Hook & Flanker order. If something isn’t quite right, we offer simple and fair returns and exchanges in line with UK consumer law.
60-Day Returns & Exchanges
We offer returns and exchanges within 60 days of delivery on all eligible items.
Items must be:
Unworn and unused
In original condition
Returned with all original tags and packaging
We reserve the right to refuse returns that show signs of wear, damage, or use.
Free UK Returns & Exchanges
Free returns and exchanges are available within the UK, excluding Ireland
For customers outside the UK (including Ireland), return postage costs are the responsibility of the customer
Exchanges
If you’d like to exchange an item for a different size or product, we’re happy to help.
Exchanges are subject to stock availability.
If your requested exchange item is unavailable, we will issue a refund instead.
Refunds
Once your return is received and inspected:
Refunds are issued to the original payment method
Please allow 5–10 working days for refunds to appear in your account
Original shipping costs are non-refundable unless the item is faulty.
Custom & Made-to-Order Items
Due to the personalised nature of certain products, custom items are non-returnable and non-exchangeable.
This includes (but is not limited to):
Game Day Custom Threads
Team orders
Any made-to-order or personalised items
This does not affect your statutory rights if an item is faulty or incorrect.
Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, please contact us as soon as possible and we’ll make it right.
Email us at customersupport@hookandflanker.co.uk with:
Your order number
A brief description of the issue
Clear photos if applicable
How to Start a Return or Exchange
To begin a return or exchange, please contact us at:
customersupport@hookandflanker.co.uk
We’ll guide you through the next steps.
Your Statutory Rights
Nothing in this policy affects your rights under UK consumer law.